Customer Relationship Management – D-EDGE https://www.d-edge.com Hospitality Solutions Mon, 30 Jun 2025 15:21:56 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.5 Online Reputation Management https://www.d-edge.com/product/online-reputation-management/ Fri, 27 Jun 2025 14:54:14 +0000 https://www.d-edge.com/?post_type=product&p=23738 Centralise your guest data from all sources and automate your marketing campaigns

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]]> Understanding what influences a good hotel experience is key to improve your service… and sales! With the Online Reputation Management modules of our Central Data Management platform, you can send out questionnaires, as well as collect and analyse customer reviews.

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]]> Hotel Operations Management https://www.d-edge.com/product/hotel-operations-management/ Wed, 18 Jun 2025 12:28:37 +0000 https://www.d-edge.com/?post_type=product&p=22851 A digital logbook that simplifies internal communication for smoother, more efficient daily operations

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]]> Guest App https://www.d-edge.com/product/guest-app/ Wed, 18 Jun 2025 12:25:39 +0000 https://www.d-edge.com/?post_type=product&p=22778 The all-in-one digital solution that brings every hotel service directly to the guest’s smartphone

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]]> Guest App is a comprehensive digital solution that centralises all hotel services on the guest’s mobile device. Available for download or as a WebApp, it allows guests to easily access hotel information, order services, explore personalised tourist recommendations, and communicate with the hotel via instant chat.

The interface is fully customisable and multilingual, ensuring a seamless experience tailored to guest needs. With advanced features such as mobile keys, QR codes, and the MICE portal, the Guest App simplifies hotel management and enhances guest satisfaction.

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]]> Guest Messaging https://www.d-edge.com/product/guest-messaging/ Wed, 18 Jun 2025 12:23:17 +0000 https://www.d-edge.com/?post_type=product&p=22478 Engage your hotel guests by interacting with them on their preferred channels

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]]> Guest Messaging is a comprehensive solution for managing hotel guest interactions, boosting satisfaction, and driving additional revenue. Centralise all conversations in a single interface and respond via each guest’s preferred channel. Automate messages and follow-ups based on stay details and guest preferences for seamless and relevant communication with the help of our AI assistant—making exceptional customer service effortless.

By digitising administrative formalities (police forms, online check-in/out), Guest Messaging streamlines the guest experience while reducing the workload for hotel teams. Its real-time satisfaction surveys and personalised upselling system anticipate guest needs and increase engagement while maximising additional sales.

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]]> Guest Profile https://www.d-edge.com/product/guest-profile/ Wed, 18 Jun 2025 12:22:04 +0000 https://www.d-edge.com/?post_type=product&p=23326 Unify and enhance your guest data from all your hotel systems

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]]> Guest Profile centralises and enriches all guest data from your various systems — PMS, Channel Manager, restaurant, spa, social media, and more.
It removes duplicates, enriches and structures information (contact details, accompanying guests, stays, preferences, etc.) to create a Single Customer Profile (SCP), giving you a complete and reliable profile of each guest.

With advanced segmentation and analytics features, the database enables highly targeted marketing campaigns and helps strengthen guest loyalty. It also ensures full compliance with GDPR regulations.

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]]> Loyalty Programme https://www.d-edge.com/product/loyalty-programme/ Thu, 06 Feb 2020 10:50:51 +0000 http://www.d-edge.com/?post_type=product&p=4643 Thank your most loyal guests with exclusive benefits for an effective revenue strategy

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]]> The Loyalty Programme helps you reward your most loyal hotel guests with exclusive benefits. It strengthens their engagement while boosting your property’s revenue through a structured and effective loyalty strategy.

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